Pairing button problems

[pendo]

Hi all, I am curious if there's been anyone else that has had thier pairing button break. After having mine for just a couple weeks I noticed that the pairing button felt a little different and something under the rubber had broke, making it unble to pair with a different device. I was disappointed, sure, but Best Buy exchanged it no problem...and I wouldn't have thought anything about it except that my brother bought one about a week after I did and just now his experienced the exact same problem. So know I am concerned for the possibility that it's a poorly designed switch. If there's many others that have had the same issue, I think I'll return it before my window closes. It'd be a pity for sure cause I definitely prefer it to the Bose.

[JawboneJaimie · Accepted solution]

Hi pendo,

I'm sorry to hear about your pairing button. If you encounter any other issues please give our Customer Support team a call at 1800-JAWBONE, between the hours of 6am-7pm PST.

JawboneJaimie

[torontopman]

Hi, I'm experiencing exactly the same problem. I've only pressed the pairing button around 10 times and today I tried using it and it felt strange and no longer works.

I agree that it seems to be a design flaw and I'm also returning mine. I hope they fix the problem because it's a good sounding unit but without the pairing button - it's a nice looking paperweight!

[washufisi]

Oh my goodness. I have the same exact issue. My pairing button is now just mushy and does not click and engage pairing. Jawbone, what can I do about this? I will gladly exchange it for a replacement.

[JawboneAlex Administrator]

Hi Jawbone Community,

Thank you for posting on the forum. If you are having problems with the pairing button on your BIG JAMBOX, please contact our support team at info@aliph.com or 1-800-JAWBONE. They will be happy to issue you a replacement if necessary! As always, we value your comments and ideas about our products. 

Thanks!

JawboneAlex

[pendo]

This is disconcerting, indeed, but sadly not unexpected. It would've been one thing if it were only my brother's cause he's known to be hard on stuff....but I'm pretty **bleep** about my gadgets. I'm extremely worried that it will happen with my replacement. So far it's ok. While I would never wish any bad luck upon anyone, I hope there will be others to chime in as I feel this is a design/manufacturing flaw. You know the say about the squeaky wheel is the one that gets fixed... :-/

[BaileyD]

Unfortunately, I had this same issue, called and within 5 minutes they had a new one overnighted to me. Great support experience! Thanks Jawbone.  

PS - I'm very careful with this device and have only paired 3 or 4 times so this is a very troubling manufacturing issue. Hopefully the new one holds up better.

[ryannemeth]

I am also having the same problem.

The button just doesnt feel the same and never prompts to connect a device.

I have emailed support about the issue for a fix.

Thanks,

[flyboy1717]

I'm in the same boat.  Contacted customer support via chat and they were very helpful.  I am expecting my jambox will be replaced under warranty.  I am fearful that this will happen again, as I have only minimally used my jambox.

[dfcisneros]

I am also going through the RMA process to get my unit replaced. I hope the design of this button has been fixed as like many people with this problem I had my unit for a very short time before it failed (1 month).

I hope my replacement lasts quite a bit longer or I may have to look for a better built replacement. Unfortunate because the month I had it I used it every day.

On another note I am glad I restored my iPhone as new or I may have not noticed the fault until I was out of warranty. Although I would hope Jawbone would replace a product with a known fault regardless.