Solved! Go to Solution.
I'm sorry to hear about your pairing button. If you encounter any other issues please give our Customer Support team a call at 1800-JAWBONE, between the hours of 6am-7pm PST.
Hi, I'm experiencing exactly the same problem. I've only pressed the pairing button around 10 times and today I tried using it and it felt strange and no longer works.
I agree that it seems to be a design flaw and I'm also returning mine. I hope they fix the problem because it's a good sounding unit but without the pairing button - it's a nice looking paperweight!
Hi Jawbone Community,
Thank you for posting on the forum. If you are having problems with the pairing button on your BIG JAMBOX, please contact our support team at email@example.com or 1-800-JAWBONE. They will be happy to issue you a replacement if necessary! As always, we value your comments and ideas about our products.
Unfortunately, I had this same issue, called and within 5 minutes they had a new one overnighted to me. Great support experience! Thanks Jawbone.
PS - I'm very careful with this device and have only paired 3 or 4 times so this is a very troubling manufacturing issue. Hopefully the new one holds up better.
I'm in the same boat. Contacted customer support via chat and they were very helpful. I am expecting my jambox will be replaced under warranty. I am fearful that this will happen again, as I have only minimally used my jambox.
© 2013 Jawbone.