Can pair and hear fine but cannot be heard

[gcpa]

My Era can pair fine, and I can hear callers without problems. However, when I speak, I cannot be heard at the receiving end. What I do hear is an echo of what I'm saying coming out of the Era. I've tried the soft reset twice and the problem remains. I can hear music fine as well. I just cannot be heard. I'd appreciate any help you can lend on this matter.

[ranzy]

Please update if you get a fix, I am also on a quest to fix this problem today.

[Drew]

Me neither.  Not impressed.

[EJ · Accepted solution]

Here's the link to ERA support.  Jawbone seems to keep an eye on the forums, but the quickest way to solve any problems would be to contact support. 

I know at least one of you has tried the reset, which support seems to recommend a lot.  After the reset did you try unpairing your headset, erasing the setting from your phone, and re-pairing?

What version of Bluetooth are you using?  I believe Jawbone requires 1.2 or later.

Other than that I know it's importand that the Voice Activation Sensor  (VAS) touches your cheek when you talk.  There is some additional good info in this last link.

EJ