ERA - no lights, won't pair, and start-up sound on repeat

[yty0205]

This is my second ERA.  (My first was wonderful but it was "misplaced" when my 12 yr old decided to help clean.  Sigh.)  I just purchased from Amazon, took it out of the box, charged it, annnnnnnnd...... nothing.  The only lights that will come on are the blinking red when it's on the charger.  The double shake shake does not do anything.  If I push the "talk" button at all while the ERA is turned on, it makes the sound that you hear when you initially turn the headpiece on - but it does it over and over and over.  I've tried a soft reset and that won't do anything.  I can't do a hard reset because there's no white light that turns on.  I'm ready to return this piece of you-know-what, but I wanted to check to see if anyone else has had this problem or if there are any fixes I don't know about.  Any help is much appreciated!

[JawboneJaimie]

Hi yty0205,

I have some follow-up questions for you. Can you please check your Private Message Inbox at this time?

Thank you!
JawboneJaimie 

[wishondarwin]

I am also having an issue with mine it abrubtly shut off and can't get lights on or anything tried soft reset but no light and of course no lights to hard reset. tried plugging into the computer but it does not recognize it anymore

[JawboneJaimie]

Hi wishondarwin,

Please check your private messages now for some follow-up questions I have for you.

Thanks!
JawboneJaimie 

[murdrow]

I also seem to have an issue. The Era charges and will display a white ring after a bit, but upon unplugging seems to do nothing. Soft reset doesn't do anything; upon releasing the talk button it goes to charging normally. I can't do a hard reset because no lights display on the unit at all.

[JawboneJaimie]

Hi murdrow,

Can you please check your private inbox for some follow-up information?

Thanks!
JawboneJaimie 

[Fogos256]

I have the same problem as Murdrow. The Era charges and will display a white ring after a bit, but upon unplugging seems to do nothing. Please help.

[JawboneJaimie]

Hi Fogos256,

Please give Customer Support a call at 1800-JAWBONE between the hours of 6am and 7pm PST. They can help you troubleshoot further!

JawboneJaimie

[Fogos256]

I can't give a call. Can you write me how to fix this problem? Thank you

[JawboneJaimie]

Hey Fogos256, if you can't call Customer Support, please try emailing info@aliph.com.

Thanks!
JawboneJaimie