MyTalk installer crashed before completing the installation

[smith0549]

I purchased an ERA headset on the weekend and attempted to install the MyTalk software on my Win7 work laptop.  Unfortunately, the installation hung before it completed.  The Jawbone MyTalk software appears to be functional - I can use the MyTalk web-page to customize my device and I have the Jawbone icon displayed - but the Jawbone menu is shown as (empty) and the program isn't listed in the Control Panel to allow me to remove it.

I have attempted to re-install the 1.7.0 update, but this doesn't appear to do anything.

I tried running the Microsoft Fixit (http://support.microsoft.com/mats/Program_Install_and_Uninstall/en-us) but as the program isn't in the Control Panel listing, it asks for a Product Code that I don't know.  I.e.

If your program was not listed on the previous page you can enter the Product Code here. For example: {9EEE2575-B66F-43F7-A455-7D419335C87E}

What can I do to fix this issue?

Thanks,

Michael

[Yokiebear]

Hi Michael,

I'm using Win7 - IE9 and was able to load the site and manage my ERA today.

Perhaps your IE is locked down by your Corporate Group Policy Object.

Which menu are you missing - the main one on the mid-left that says Connected Device?

Which has Jawbone ERA - AudioApp - Dial App - ERA Software - Caller ID Settings - Advance Settings.

Have you tried adding http://mytalk.jawbone.com to your internet explorer trusted sites and setting the security level to default?

Regards

Y.

[JawboneJaimie]

Hi Yokiebear,

If the Jawbone Updater isn't showing up in the Control Panel try navigating to Start->All Programs->Jawbone->Uninstall Jawbone Updater and uninstall the Updater that way. Once you've done that, log back into MyTALK and try your install again. 

Let us know if that doesn't work.

JawboneJaimie

[smith0549]

Unfortunatley, when I go to Start->All Programs->Jawbone it shows "(empty)" and nothing is there.  

This is why I was looking for alternative methods to uninstall (and subsequently re-install) the application.

As I mentioned, everything appears to be working with the MyTalk web-site including the ability to change voices, apps, settings, etc., but I have no ability to remove or uninstall/re-install the program.  My PC hasn't been locked-down by a corporate I.T. department - I've installed other programs/drivers before.

THanks again,

Mike

[JawboneJaimie · Accepted solution]

Hi smith049,

It's strange that the uninstall option isn't showing up in either of those places. I'm guessing something didn't register correctly during your first install. We'll have to do this the old fashioned way then. Navigate to Start->Computer->Local Disk(C->Program Files (x86) and then right-click the Jawbone folder and select Delete. Once it's gone, reboot your system and then sign back into your MyTALK account and try downloading and installing the Updater again. That should do the trick but let us know if you get stuck anywhere.

*Note: if you're on a 32 bit version of Windows 7 go to Program Files without the (x86)

JawboneJaimie

[smith0549]

The "brute force" option worked great - everything is now installed properly.

Thanks for your help!

Michael

[JawboneJaimie]

Hi smith0549,

Glad to hear that worked!

JawboneJaimie

[vrhazel]

Don't know if this will help, had same problem call help line and they didn't help. Keep getting a partial install. Today I downloaded firefox as my browser. tried installing updater again and this time it worked. everything is working fine now.

[JawboneJaimie]

Hi vrhazel,

Thanks for sharing what helped your installation process! Please let me know if you run across any other issues.

JawboneJaimie

[ADEman]

I have the same problem, and I have tried this trick numerous times. Still, every time I try to install the software, it crashes showing "Rescanning hardware" over the progress bar. Any tips?