Terrible sounding/scratchy performance from Era, any ideas??

[WB3FFV]

 I have personally owned 3 different Jawbone ICON's and they worked really well, my only minor complaint was they were a little tinny sounding, but nothing major.    So sadly enough, I lost my last ICON, and went looking to get a new earpiece, and then saw this new Era, and thought **bleep** an improved noise assassin and all, perfect, so I ordered one.

 At the time I had a BlackBerry Storm2 as I am on VZW, so started using my Era, and constantly got people telling me I sounded scratchy and there was some kind of noise on the earpiece, and it made me hard to hear.   I tried deleting the paring, and starting over, I tried the mytalk updates here and seeing if that helped, but nothing.

 So long and behold I got the chance a few weeks later to move to an HTC Rezound (Android), so much newer and nicer phone for sure.   I had high hopes the Era might work better, but lo and behold, I have the same problem.   Again I deleted the paring, and reconnected everything, but still most times (there are some times when it works better than others, or so I am told) its pretty much unusable.    It's bad enough when I try using it, more often than not, I end up just flicking off the Era, and then people go "now your sound great" and I tell them I turned off the blue tooth earpiece.

 I have tried it with both WiFi enabled, and disabled so it couldn't interfere, and as I think some saw, with WiFi enabled it's worse, no surprise.   I have even held the phone inches from the Era, to actually setting it 30' away and trying it, so it's not a distance issue.

 I have spent a good chunk of change on Jawbone's, and it's heartbreaking to see the Era is the most expensive unit I have invested in yet, and it's horrible, almost unusable!  

 I don't see any quick fixes I haven't tried, I don't believe, but wanted to post and see if anyone, or anyone from Jawbone could resolve this before I chalk this up to Jawbone has gone down the tubes, and time to start looking Motorola, Plantronics, or something, as if their best doesn't work, there is no real better option to try.

 I really like the Era, nice looking earpiece, and for whatever reason, the sound quality to my ear is nice, even music with the more full range driver sounds good, but the mic on the sucker is the pits, or something related to it.

 Anyone??

-HL

[infowiz]

HL & Jawbone Masters,

I am having the same scratchy issue.

The one area that I discovered that is temporary is that my Era goes nuts when the microwave oven is running. That's manageable.

But, today I had typical episode with my Era: A friend  was showing off his new Plantronics Bluetooth in a mobile conversation and he was crystal clear & he could barely understand me & I had to turn off Bluetooth. I was outdoors in a relatively quiet back yard & even turned off the noise assassin to see if that helped. Nope. Confirmed MyTalk updates. All good.

I'm waiting with you for some help here. I have been a Jawbone user since the original Red headset. ..loved it...  want to love (& brag about) this, too.

AB

[WB3FFV]

FYI, a Microwave Oven can for sure trash the signal on Bluetooth or WiFi, as they all use the same frequency range.   If you look up the WiFi channels (BT uses same), the frequency microwaves operate on are smack dab in the middle of the range.   

 As to the Era, yep same here, and as I have seen reported, I hear things fine, and as such if I put on music or something, it sounds fine.   I have even left stuff like a music source running on the phone, and walked away and I can get like 40' away before it starts sounding bad, so there is plenty of signal.   It's something to do with the signal from the mic or noise assassin that is just trashing the sound coming into the mic.    I tried it again today, with a fresh reboot of the phone, and had to pull the Era out of my ear and turn it off and talk on the phone, as the people I tried to talk to said I sounded so horrible with noise and breakups, that they couldn't understand me.

 I sure hope Jawbone can do something to help us, because at the moment, this was a total waste of money...

-HL

[EJ]

I'm just curious about something.  Having had problems with my first ERA I contacted customer support.  I received a new ERA in short order then returned the one that didn't work.  The new ERA works perfectly.  Why don't you contact support?

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WB3FFV wrote:

FYI, a Microwave Oven can for sure trash the signal on Bluetooth or WiFi, as they all use the same frequency range.   If you look up the WiFi channels (BT uses same), the frequency microwaves operate on are smack dab in the middle of the range.   

 As to the Era, yep same here, and as I have seen reported, I hear things fine, and as such if I put on music or something, it sounds fine.   I have even left stuff like a music source running on the phone, and walked away and I can get like 40' away before it starts sounding bad, so there is plenty of signal.   It's something to do with the signal from the mic or noise assassin that is just trashing the sound coming into the mic.    I tried it again today, with a fresh reboot of the phone, and had to pull the Era out of my ear and turn it off and talk on the phone, as the people I tried to talk to said I sounded so horrible with noise and breakups, that they couldn't understand me.

 I sure hope Jawbone can do something to help us, because at the moment, this was a total waste of money...

-HL

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[JawboneJaimie]

Hi everyone,

Sorry to hear about your ERA! As EJ suggested above, please give Customer Support a call to further troubleshoot or discuss warranty options. You can reach Customer Support at 1800-JAWBONE between the hours of 6am -7pm PST.

Let me know if you have any questions!
JawboneJaimie