Fades

[rmhughes0711]

Recently, I have been told that my voice fades in and out on calls using my Icon.  When using my Blackberry speaker, I can be heard fine with no issues.  This has recently become an issue.  What could be the cause?

[JawboneJaimie]

Hi rmhughes0711,

A Support Specialist will reach out to you shortly! Thank you for your patience.

JawboneJaimie

[AnnaJean100]

I have the same problem.

[JmattSr]

I have the same problem as well as the proper fit I've tried All the ear pieces and have yet to find one that keeps the ear piece stable....any clue what I can do?!

[MarkB]

I've got the same problem. There are lot's of posts on here about Noise Assasin failing after 3-6 months, and one post about Jawbone Tech Support recommending a full Factory Reset, which may resolve the issue.  I've just reset so will await feedback - my tests to my own voicemail seem to show an improvement.

See Factory Reset instructions (press talk button 6 times etc) here     https://jawbone.com/support/icon

[MarkB]

I've got the same problem. There are lot's of posts on here about Noise Assasin failing after 3-6 months, and one post about Jawbone Tech Support recommending a full Factory Reset, which may resolve the issue.  I've just reset so will await feedback - my tests to my own voicemail seem to show an improvement.

See Factory Reset instructions (press talk button 6 times etc) here     https://jawbone.com/support/icon