Icon needs a better ear retention system

[merlin9911]

I've owned 1st Gen, Prime, and Icon

I spend a LOT of time on the phone, up to 10 -15 hours a day, working with software teams around the world.

I keep one in the ear and one on the charger.

The 1st gen was big, but the earloop was comfortable for hours.

The Prime is smaller lighter but the earpiece isn't quite as secure.  I have a beard and the old icon had a little more pressure on the loop, held to my face better.

The Icon is terrible.  The in the ear friction retention system works,,,for a an hour or so.  Spend the rest of the day pushing it back in.  If I try to eat while listening to a conversation (lots of team meetings) the thing walks right out of my ear.

The little clip on loop is terrible. Pops off for no good reason.  I've already lost one.  You need to go back to the more secure loops; the ones with a pin going into the earpiece.   I'd buy another 1st gen in a heartbeat, and a Prime just a bit back from that, but not another Icon.  Love the software and features but I shouldn't have to work to keep it in my ear.

[busb]

Hi

I have to agree. I've owned 2 Jawbone IIs (one lost & one as a spare), A Prime that got crushed & an Icon. The previous models to the Icon I could get to fit perfectly with the smallest plain earbud, with or without the earloops. The Icon should therefore work equally well with the smallest rubber but is does not. All the weight is at the front that makes the Icon rotate.

The newer style rubber earbuds don't work & looking at the design - am baffled that they ever could as the ring effectively acts s a spring to eject the Jawbone. The new style earloop is useless to me, so I haven't even got that option.

Because the Icon drops out so easily, I have a long loop of thick cotton thread tied to it, otherwise I would have lost it long ago!

I do hope that Aliph's next model fits a little better.

[merlin9911]

I agree.  We shouldn't have to "tie a string" to an earpeice to keeep from losing it. But at $100 you don't want to see it floating in a toilet.  I've dropped mine a couple times in stores shopping.  Jawbone, you listening?

[bigdave240]

I have a 'string' on mine because after the first one fell out and i didn't notice and lost it i got a second one and it already found its way into a toilet (clean at least) and survived. I was happy it survived but didn't want it to happen again.

[RonICON]

Hi,  I totally agree. I tried the ear loop to start and promptly lost it.  The larger rubber earpiece with the open loop seems to work better for me, however the ICON will still back out of your ear and fall out. I drive for a living and trying to catch my ICON when it falls out of my ear while I'm driving can have some serious implications. 

[Mikey1969]

Sorry, I have to disagree... I usually have issues with stock earpieces, I even went so far as to get a custom one made for my Jawbone 2 that cost me $70 and required me to take a mold of my ear canal. This one works rather well, and without the ear loop. THis was something I was rather happy with.

[jboucheb]

+ 1

[kp4djt]

I have had the original, the Prime and now the Icon. I have never been able to get a 'good' fit, I think my ear canal is just to small but the

ear wire on the original two allowed me to get good use out of the device in most cases.

I purchased a Icon, but I can not get the device to stay in my ear regardless, the support wire will keep it from dropping but the noise

assasin tab will not stay in contact with my cheek.

I know that I am not the only one who has the issue as I see reports of it all over the 'net.

The audio appears to be quite good, and I think it is higher than the prime (I have always had issue s with audio level on the

Prime) but the fact that I could work in a glass container factory and be heard on a phone call made the Jawbone really stand

out for me. Of them all the original was the one that I was most able to make work as far as setting a good hold in the ear.

I have gone as far as to use the Icon with out the ear rubber, at least it will stay in my ear, but after a while it does irritate things.

[jrdunno]

I must agree. I personally have to buy a third party product to make my Icon fit my ears. I wish there are earbud options. This really sucks when I bought a $100+ headset and can't get it to fit my ears properly.