Dead battery?

[Natalie]

Hello Jawbone I just received YESTERDAY a brand new Jambox, but since I unpacked it, impossible to use it... It seems that I cannot charge it, I try on the AC adaptator, but also via USB, and it always has the same issue: Unplugged, it is a brick, it does not react to the on/off button Plugged (button off, lowest position), red light for 2 sec, then blinking red for 2 sec, then white - then I put in on, there is like a alarm (long beep high volume) for 2 sec, then a " no battery sound" (like a 8bit sound of a falling missile you know?), then blinking red 2 sec, then white... I update it via MyTalk, it worked, but same issue... Of course, I try to charge it for 2 or 3 hours before trying again, but same issue I think the battery is dead, what do you think? Thanks, Natalie

[macatari · Accepted solution]

You should try resetting the Jambox:

1. Turn off Jambox
2. Hold down Talk (circle) button
3. Plug in charger (not USB) which must be plugged into electricity
4. Release Talk button

If this doesn't help, you'll need to contact Jawbone support directly via phone or email.  The forums are mostly for fellow Jawbone users to discuss things and are not used by Jawbone to provide direct support.

[Matthew]

Banfg on with the exact same problem I have with my new jambox. I am gutted..

[cosimoto]

My JamBox won't turn on at all and the red light doesn't flash to indicate it is charging. Any ideas on what I should do?

[rbudding]

Bought mine, 8 days ago.

Dead on arrival. So I start doing all the reset / upgrade / live chat / support stuff. 

(been there, done that .....)

Called AppleStore, shipped the item, being replace today, arrived @0830am.

.... SECOND item was also not able to charge. I have no confidence in their quality control! Shape up.

[rbudding]

Hi!

I have two items, doing EXACT that. Your battery / power supply doesn't do much. 

It simply will not charge. RMA is my advice, did this TWICE already.

Excellent product idea, but I have no confidence in their quality control, bad execution.

[cdigate]

Jambox was plugged in for quite a while. Now it won't turn on. What can I do? Is the battery fried?

[JawboneAlex Administrator]

Hi Jawbone Community,

I did some reorganizing and merged your questions with a previous thread that you may find helpful. I would suggest following the marked solution on this page and if that doesn't work please contact our support team at info@aliph.com or 1-800-JAWBONE. They will be happy to help! 

Let me know if you have any additional questions,

JawboneAlex

[Pumaazteca01]

I connected my jawbone on the current and my lap but I fail to load, there's no light, neither red nor white, I can do to fix it

battery not charging

[Pumaazteca01]

restore my jawbone as if not even turn on