Help! Jambox bricked during update AudioApps via Mytalk

[slwu]

When I tried to update different AudioApps for my black Jambox, the update stopped at 4% and shows "your jawbone may not be in a working condition". I've tried several times but it's doesn't work anymore, means can not turn on, can not charge, no any voice and sound... totally bricked.

I've tried restore it via MyTalk, but it's always show "e_fw_server_download_error" at 0%.

What's the correct procedure to restore it? I can not belive a speaker dead due to update failure.

I living in Taiwan, my Jambox was ordered from web. So please don't ask me to find "local dealer" please.

[slwu]

Hi~ All, my Jambox back... after I changed to 3rd computer for restore and update.

What I thought is, the application of update having serious compebility issue with computer. The major issue is MyTalk are relay on Web Browser (IE, Firefox, Chrome...) for update, and these web browser having all kinds different issue and version.

2nd issue is these update requiring internet connection during process. Why we can't download it and update locally? This just increase risk for update...

So, I would suggest MyTalk use it's own software and all update can do it locally in the future.

[ovodd7]

Same thing  happened to me yesterday. What browser did actually work to update your jambox via Mytalk?

[JawboneJaimie]

Hi slwu,

I'm glad to hear you were able to get your JAMBOX update to work! I'll definitely pass on your feedback to our team.

These are our current PC and Mac requirements:

PC System Requirements
Windows XP, Windows Vista or Windows 7
Firefox 4+, Internet Explorer 8+ or Chrome
USB port

Mac System Requirements
Mac OS X 10.7 (Lion), Mac OS X 10.6 (Snow Leopard) or Mac OS X 10.5 (Leopard)
Firefox 4+, Safari or Chrome
USB port

JawboneJaimie

[helch]

I have the same problem slwu, I just received the JamBox two days ago, I was so happy! has good sound and good volume ...   I read, I can do update! I to connect the JamBox to my laptop ! the update stopped at 4% and shows "your jawbone may not be in a working condition"!!!!!

Suddenly went off and now does not work: do not connect, no sound, is completely off.

Help please!

I living in Panama.

[JawboneJaimie]

Hi helch,

Our MyTalk specialist will reach out to you soon.

Thanks for your patience.

JawboneJaimie

[yosoykiki]

Same thing happened to me!!! I just got my jambox yesterday after a long wait, and I was so excited when I read I could actually update & personalize my ne jambox, until I could´t update it and it doesn´t work anymore

Please, HELP!!! I´ve tried 3 computers already and nothing seems to workout to fix my problem :,(

[yosoykiki]

i´m having the exact same problem, it stops at 4% and it´s totally bricked, i mean, i can do NOTHING! i´ve tried in 4 or 5 diferent computers, what do you reccomend? I just got my jambox yesterday!!!! and i can´t use it because of this