Linking Jambox with PC

[bigbox]

The fact you have to sign up to post almost made me puke I had trouble connecting my Sony VAIO my new jambox I went to the broadcam website and they had a new general update for win7 http://www.broadcom.com/support/bluetooth/update.php after downloading and updating drivers with this I got the jambox paired I hope this helps if you have a broadcom bluetooth on your computer jawbone should have this posted already

[hawkvt1]

After spending the longest hour of my life with tech support (yes, an hour and no exaggeration), I can completely understand any hesitation calling these folks.  The tech person did not provide any new information other than directing me to the Update Feature.  She had to place me on hold several times to ask either her supervisor or her teammates the most basic PC questions.  

After an hour on the phone I still cannot connect to my laptop.  She blames it on my laptop yet I can easily connect via bluetooth to my printer.  

What galls me is that they cannot remotely connect to my laptop to take a look at any settings before blaming it on my computer.  $200 ill spent if you ask me.

[bmango]

JawboneEmma:

I tried your steps below and a new device showed up in my CONTROL PANEL/SOUND/Playback but it says "Headset Earphone, Bluetooth Hands-free Audio". The sound bars are moving, indicating the device is "hearing" the music i am playing, but no sound out of Jambox. Any suggestions?

Thanks in advance

Running a Dell Latitude E4310 / Windows 7

Bob

[littlesnow · Accepted solution]

hi all,

i was having some problem with the audio of my jambox and somehow i manage to fix the poor sound quality issue.

What i did was to install the latest update on the bluetooth driver from this broadcom website?

http://www.broadcom.com/support/bluetooth/update.php

initially after reinstalling the driver, there's no sound after detecting the bluetooth, but i restarted my PC, restarted my jambox and somehow eventually the connection works...

and boy..the sound is back ! and it is no longer the poor sound quality but the real jawbone jambox quality...hope this helps! 

remember to update your bluetooth driver from broadcom first...i did mine on both my Asus laptop as well as the IBM/Lenovo Laptop and they both works fine, i guess it's a standard driver? 

thanks 

[SunshineShona]

I just wanted to say thanks - this worked for me. My jambox was great till I had a serious (Toshiba) netbook collapse and to resolve the problem I had to restore factory settings and lost all my data. I couldn't get the Bluetooth to work after that and tried various solutions unsuccessfully. The Broadcom download seems to have solved the problem. Thanks once again.

---

littlesnow wrote:

hi all,

i was having some problem with the audio of my jambox and somehow i manage to fix the poor sound quality issue.

What i did was to install the latest update on the bluetooth driver from this broadcom website?

http://www.broadcom.com/support/bluetooth/update.php

initially after reinstalling the driver, there's no sound after detecting the bluetooth, but i restarted my PC, restarted my jambox and somehow eventually the connection works...

and boy..the sound is back ! and it is no longer the poor sound quality but the real jawbone jambox quality...hope this helps! 

remember to update your bluetooth driver from broadcom first...i did mine on both my Asus laptop as well as the IBM/Lenovo Laptop and they both works fine, i guess it's a standard driver? 

thanks 

---

[awadhwani · Accepted solution]

For those of you with an HP running Windows 7 and are showing the HP Integrated Module under Bluetooth Radios in Device Manager, it's likely that the Broadcom update won't work.

Instead, upgrade the HP Integrated Module to version 2.0 (driver version 6.2.0.9405).  You can find it on the HP website here:

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-76382-1&cc=us&dlc=en&lc=en

Both the speaker and microphone were instantly recognized during the installation process and are now working perfectly on my HP 2730p.  

[dannyryba · Accepted solution]

I've been having serious issues getting it to connect to my computer as well - I have a Dell Alienware M11X - R3, but this fix will probably work for anyone with a Dell laptop. Not sure about desktops.

Originally, my computer would recognize the Jambox, but would list it as a Bluetooth headset and wouldn't play music from it no matter what I tried. Tried following a lot of work arounds posted in this thread to no avail.

So I finally ended up going to Dell's website and downloading their latest Bluetooth driver for my system. However, during install, I got an error that didn't allow the update to go through - error 1935. After trying a few work arounds to that, I found this link that explains what to do - http://answers.microsoft.com/en-us/windows/forum/windows_vista-windows_programs/error-1935an-error-o... (note that I just followed step 1). After that, I could connect to the jambox perfectly!

Keep in mind, you may not even run into the Error I got, since it seems to be caused by an issue unrelated to the Jambox. But still, figured I'd post it just in case.

Hope this can help anyone else!

[nm_guy]

I had the same problem with a Dell M4600 laptop running Win 7 64 bit. Went to http://support.dell.com and entered the service tag, it offers the exact Bluetooth driver you need. After installing the driver (it was using some default Microsoft BT driver) the driver errors went away. After that go to the bluetooth icon at the lower right of the task bar, make sure you are paired with the Jambox, and check any boxes for headset, which is what Windows thinks it is.  If you go to the sound settings (the little speaker at the lower right of the taskbar) right-click and select Playback Devices you should see a Bluetooth Handsfree Audio, which is it.

[Sploo]

The link to broadcom did not solve the challenge for me so you're not the only one out there if it didn't work for you either. 

My machine apparently isn't using a Broadcom driver for Bluetooth functionality, only for the rest of my wireless network apparently.  All my other Bluetooth devices work fine: Logitech mouse, keyboard and media pad all working without issue

Still working to find a solution.

[Nanker]

Hey folks.

The answer is pretty straightforward here. This is not a Jambox problem, as a few other people have pointed out already. It is a problem with the bluetooth drivers on your PC.

Step 1: Pair Jambox with your laptop. Turn on the Jambox and enter pairing mode. Go to your Control Panel > Devices and Printers > Add a device. The Jambox should show up as a Bluetooth headset.

Step 2: After adding device, right click on BIG JAMBOX by Jawbone (or whatever you named your Jambox) > go to Properties > Services tab > Check Audio Sink and press apply. If it installs the Bluetooth peripheral driver you are good to go to Step 4. If not, go to Step 3.

Step 3: If it did not successfully install the Bluetooth Peripheral Driver open a Google search. Type the manufacturer of your PC (Dell, HP, Lenovo, et cetera) followed by the model number (T410s, tz4129, et cetera) followed by bluetooth driver. You should find a link near the top that directs you to the manufacturer website. This takes a little bit of personal effort and I don't have the time nor inclination to explain exactly how to find the right driver site, but this search should make it fairly elementary to find. Download the driver from the official site for your manufacturer and run the download.

Step 4: Right click the Audio icon in the bottom right corner of your screen and select Playback devices. There should be a new option for playback that says Speakers - Bluetooth Hands Free Audio. That is your Jambox. Set it as default and all audio should now be routed to your Jambox.

Really, it saddens me the amount of rage directed toward Jawbone regarding this issue. You really need to take a little bit of responsibility for yourself and spend some time figuring this out. It is not a Jawbone issue, rather a issue with drivers on your specific PC. If you can't understand this, be my guest and develop a device that has 100% out of the box driver support for every possible PC. Good luck.

/rant

Anyway, happy holidays everyone and I hope this helps those of you with these issues.