LiveAudio is Quiet

[99turbo]

Same problem as everyone else.  Thanks for all the suggestions on how to manage in the interim.  I use it for corporate training and was embarrassed as hell when I couldn't get the volume up to a usable level in a recent session.  Now I've got a whole room of executives that think the Jambox isn't very good.  At least the option of turning the LiveAudio off will allow me to use it in the interim.  I like the suggestion of allowing us to revert to the previous version.  I'm guessing that Support must think it might cause new problems since the reversion probably hasn't been tested.  I'd hate to create another problem and not be able to use it at all.

Thanks again for all the good advice.  And good luck and fast progress to the Support team.  We're waiting...

[bernol]

... and Jawbone do not respond at all 

what a horrible "service".... I will never again buy anything from them.

[ssburd47]

After I got this update my voice dial app on my speakers isn't working as well and when I try and sync it or reinstall the app it always freezes at 97%. Does this happen to anyone else?

[NYCJS]

SO BUMMED... really wish they'd let us revert to the old software until they work it out.  Just want my jambox to work like it used to.  

[danakers]

THIS NEEDS FIXING AND IT NEEDS FIXING NOW.

This is a premium device and doesn't come cheap.  Jawbone needs to seriously address its customer service policies:

a) This device update should never have been issued; hard to believe this problem wasn't picked up in testing.

b) Sure, get excited about your new update, but don't rush-release it or you'll p*ss people off, exactly as you have done.

c) At the very least, remove the link to update the software to LiveAudio from your website until it's been fixed.

I bought the Jambox, at my own expense, to pitch business audio to clients where they can't visit me in my studio.  This product used to be perfect.  It is now useless; surplus to my requirements and an expensive paperweight.

The fact that Jawbone is still touting LiveAudio as a must-have software update simply adds insult to injury.

Jawbone: where's the apology?  Where's the fix?

[justincase04]

Yeah, I'm pretty much done with jawbone stuff. Shame they seemed to have aesthetics as well as quality but this last update has me looking elsewhere. Even if they were to fix the live audio, the problems it has with MAC OS X Lion haven't been fixed either. They are too slow with updates and support to be paying premium (Sony/Apple type) pricing on their equipment. Sigh --- anyone else know of a good, small, portable bluetooth speaker?

[oluv]

---

justincase04 wrote:

Sigh --- anyone else know of a good, small, portable bluetooth speaker?

---

you can try Monster Clarity HD Bluetooth speaker. They are overall quite a bit louder than the Jambox (of course with the previous Firmware version) although the Monsters have slightly less bass, but i had the impression as if the sound was more powerful at higher volume with the Monsters. The Jambox either didn't play that loud or it simply distorted.

[guyd]

Actually, I'm really pleased with the firmware update. 

I'm not a jawbone employee/whatever...but frankly I am a bit worried about the vitriolic response here - I hope it doesn't 'scare' Jawbone into second thoughts about pushing new features for the device - I want more cool features for my jambox please.

I understand why people are po'd - I'd be annoyed if my device had been 'bricked' as some aare reporting - perhaps there's a hardware fault affecting the people here? I can only speak from my own experience (and what sounds like honest 'normal use' updates from gadget review sites), and it's been really positive.

So, I thought it's only fair to give a positive noise - I'm not one to idly lord praise onto a company, but I have to say, I think this new firmware is really cool. I updated on the first day the live audio feature was announced, and also saw the info about holding +- together to switch teh prompt on/off.

I don't find the jambox to be quieter (if live audio is off), and while the live audio is pretty cool (the demo mode, when you hold all three buttons down is amazing), it's a bit hit and miss depending on the source.

But I really like the idea of firmware updates - there's been two since I bought it, which adds value to what was a pretty pricey product.

Mid you, I do think Jawbone could be more proactive on dealing with the complaints - getting one of the engineers to start blogging and really answering people's questions would be great, rather than the slightly wooden 'corporate' responses (I sense a corp policy on the forums???).

[osymoko]

Just to say that I too really symptathise with those whose units are showing lower volume post-update , but I am lucky enough to have had no ill-effects at all (post-change volume seems identical with LiveAudio off) and I was lucky enough to listen Jean Michel Jarre's "Aero" album off Spotify for myvery  first LiveAudio effect (the album was originally optimised for surround type sound ).     Sound is my favourite sense , and It was an absolutely spinetingling and jawdropping experience  - so thank you as well  to the engineers , I really was not expecting that , but please , please help those in the the threads  above to be as happy as I am ..

[tyrone1]

yes yes yes

this company needs to respond immediately even though they don't have a fix. at least acknowledge there is an issue, and forthwith solve the problem. A great product has become TERRIBLE!