Mac Lion, Jambox and major frustrations

[MadMaxx]

JawboneJaimie...I think we've been hearing much the same from JawboneDavid since August.

Also I see where you're pitching the solution of an Icon HD & Nerd for $140.00 USD.

Is throwing money at the problem really a solution? After dropping that money, is it a lock that it works with Lion?

I'm not so much blaming Jawbone as I am Apple. My Icon worked fine under Snow Leopard. It was Apple & Lion which broke things!

[wase4711]

Lion breaks alot of things...no doubt the absolute worse OS ever released by Apple

[floflo]

I had the same issues. Updated from 10.7.2. to 10.7.3. but same problem still. Then, I reconfigured the Jambox via the Bluetooth menu on my MAC (i.e. added it again as a new Bluetooth device) - and now it works again.

[hdinin]

Hello Jamie:

No offense, but you told this community that Jawbone and Apple were "actively working" together to fix the ongoing problem with Bluetooth under Lion (Mac OS X 10.7.x... still extant with the recent release of 10.7.3) back in November of 2011. Have both your organizations gone on hiatus? There's a mile-long string, and growing in length, forming a thread on the Apple Support Forums site regarding this problem... Reports from all over the world and the country about various Bluetooth audio devices, many Jamboxes, but plenty of other blue chip brands of headphones, speakers, earphones, etc. that simply do not work under Bluetooth in Lion. Apple is not only stone-walling on this this, they are so arrogant as not to say anything at all. There's not too many places to turn for getting an answer, never mind finding proper leverage to get the world's biggest company to act in its customer's interests. All while paying lip service to "service." This isn't service. They've got a major minor error in their operating software, and they are not diverting the resources required to fix it. The error occurred only with the latest release, so it should be relatively easy to isolate and fix... but I guess they have more profitable fish to fry... Look extremely bad, for Apple for sure, but for you. Your product is lovely thing, but utterly useless. And so you look bad by association. Don't you care? Do you care enough to say something more substantive than you are actively working with Apple for a fix? We're not idiots or morons, or children. Give us a date, whenever... and stick to your commitment. That's the ethical thing to do.

Thanks.

[darickster]

I thought ya'll had it fixed in 10.7.3a then i updated to 10.7.3b and it just does nothing, it pairs, my macbook says its connected, then nothing.. Back to using this expensive device with a chord!

[hugthiszombie]

I have the same problem. Obviously nothing is happening to fix it. Frustrating. Should have known not to buy from Jawbone after my Era turned out to be a quality desaster.

[darickster]

try clearing parameter ram, then unpair an re-pair, it cleared the issue for me

[darickster]

thats holding cmd+alt+P+R before the grey screen at startup and let it chime for at least 3 times

[hugthiszombie]

I reset BT stack, cleared PRAM, unpaired, repaired. And my jawbone works again, but it took me a while to notice because when I was playing music the timer would be running but no sound - until about 15 seconds later. Patience is key, it seems.

[arjunpr3]

Hello All,

I found a fix to this very frustrating problem. Lion was the cause of the problem, but here's the fix. Unpair and delete your jawbone from your Mac from the Bluetooth preferences (click on jambox and click minus sign). Then, click on the plus key to repair it. Once repaired, click on the gear icon (settings) in the Bluetooth preferences menu after clicking on the newly paired jambox. Make sure bluetooth is ON before clicking on this. Now, in the gear icon, click on "Show More Info". Notice in the services category under the Jambox it says a few thing (Headphones, Headset). What it's missing is "Hands-Free Unit". This is what is needed to make the Jambox work on the mac. All you need to do to add the "Hands-Free Unit" to the Services category is to click on the gear icon and click "Update Services". This should add the "Hand's Free Unit" to the Services category. Once this is done, make sure jambox is turned on and your bluetooth on your mac is on. Then, click on the jambox from the list of bluetooth devices, and click on the gear icon again. Click "Use as Audio Device". Wait until the category on the right hand side that says "Connected" says "Yes" and the light dot turns green. If the dot doesn't turn green and say "Yes" then turn off the Jambox ONLY and turn it back on, but make sure you clicked on the "Use as Audio Device" BEFORE turning the Jambox OFF. It should connect automatically in no more than 1 minutes. If that doesn't work, then click on the "Use as Audio Device" and then turn off Jambox. Then, turn on Jambox but hold the on button all the way to the uppermost position for about 5-10 seconds until the Jambox says "The Device is now in pairing mode. I'm ready to pair with your device". The jambox should then connect to the mac running on LION. This fixed my Jambox and it works now! Jawbone customer service couldn't solve the problem for a long time, so I took the problem into my own hands and I solved it. Jawbone should really get better technicians to solve their problems for the customers.

Please comment and reply if this works for you so I know if it's working or not!

Thanks and ENJOY!