This is a last ditch effort after a very less-than-satisfactory customer service experience today and literally spending hours troubleshooting this thing to absolutely no avail...
I purchased my Jambox 'new' (sealed/unopened) from an unauthorized retailer just before Thanksgiving. It has worked flawlessly up until 2 days ago when the Bluetooth pairing decided to stop working with any of my devices. When I power on the Jambox, it boots up with the little bass thump, then I immediately hear a faint whining/static-ey noise. This noise seems to fluctuate/change when I try to pair, as if it is affected by the Bluetooth signal itself. When I pair the Jambox with a device (iPhone 4, Macbook Pro, Mac Pro) the connection seems to happen, but I only get that same whine/static rather than any audio. Some of the Jambox audible notifications do not seem to work, such as "Jambox is in pairing mode" or the volume up/down beeps. The battery notification works sometimes and I can get the demo to play when I hold all 3 top buttons down.
I have tried soft resetting, hard resetting, turning off features through MyTalk and turning them back on and various combinations of that. I have the most up-to-date software according to MyTalk. I have tried unpairing and pairing with all 3 devices but continue to get the same result.
The strange thing is that when paired with my iPhone 4, the speaker-phone works. I can play voicemail, make calls, receive calls, etc. But if I switch over to play music/movie/apps/etc, I get nothing but static.
If I plug the unit in directly using the 1/4" audio cable, it works just fine. It will even allow a call to override the audio to take a voice-call and then go back to the 1/4" cable-fed audio after, but still nothing with Bluetooth.
Customer service has offered no solution to this issue at all, although I am thankful for the time they spent helping me troubleshoot.
The intent of me contacting Jawbone was in hopes of getting my Jambox replaced, being that I opened it only four months ago. Unfortunately, all that I was met with was a 25% discount on a new product from the Jawbone website, only after I send in my current unit. The reason for this as I am told, is because I did not purchase the Jambox from an authorized reseller and therefore the authenticity of the product cannot be guaranteed. I then asked "What if a Jawbone employee gifts a Jambox and it stops working, are they out of luck?" and was told "Not if it was a gift. If it was a gift, they still have warranty.". So I asked, how they can determine the authenticity of a gift versus the one I purchased and I was told that it was 'internal information' that could not be provided to me. How convenient.
I was honest about the situation because I have done nothing wrong and because of that, I am stuck with a useless product at the moment. I could have called, lied about the situation and likely been given more help from Jawbone customer service. I guess I expected more from Jawbone. Even Adobe warranties software gotten through the employee purchase program.
If there are any suggestions anyone has that could help, I would greatly appreciate it. Not sure where else to turn at this point. I'm feeling a bit abandoned by Jawbone at the moment.
Thanks for reading through this mess-
