Sync Failure

[chiefspy]

When i connected the Jambox to the computer, i pressed the sync button on the jawbone mytalk page, and it said "

Update did not complete.

Your Jawbone may not be in a working condition.

e_fw_server_download_error" 

Any ideas why it's like this? 

[joshua_phillips]

Same thing with mine.  Now it won't let me get past 4% without freezing.  What is the deal?  You would think for $300 they would find a way to fix this stuff.  Any more issues and no fix for this and its gonna find its way back to a store..... The BOSE are same price range and I haven't heard of any problems from them.  Someone let me know if there is a fix.

[jj93rx7]

I have the same problem.  It starts to sync then wont get past 1% then an error message appears " Update Failure.  Your jambox may not be in working condition.  e_fw_server_download_error.  What is going on??

[chiefspy]

ok it worked now

[jeromeo2b]

How did you get it to work? I have the same problem. Thank you

[JawboneAlex Administrator · Accepted solution]

HI jeromeo2b,

If you are experiencing issues updating on MyTALK, there are a couple of things you can try. First, try uninstalling and then reinstalling the Jawbone Updater on your computer. Next, when attempting to update again, use a different browser. Maybe this time use Firefox instead of Chrome. You can also always try a reset on your JAMBOX. 

Let me know how this works for you,

JawboneAlex

[phin]

I have the same problem.  I have reinstalled Jawbone Updater, reset my Jambox, and tried different browsers.  I never get past 1%.  Is the a manual upgrade option that is less sensitive to network latency?

[JawboneAlex Administrator]

phin,

Thanks for posting! What Operating System are you using?

JawboneAlex

[phin]

I am using Windows Vista Home Premium (32-bit) SP2. 

[netwiz]

Does Jawbone actually have any idea why so many syncs fail?

Now, it might be that Jawbone say, actually, we have x million customers, but we only have 50 people on the forums who say they can't sync. Which would actually be a really poor reply, even if they said it, which I doubt they would.

Having had a load of trouble with the 2.1 update, I expected these sorts of issues to be sorted out with the 2.2 update - but it seems not.

If someone reports a problem, why do you ask what operating system they are using? Does this mean that if they say a particular OS, that you already know the answer, and can tell them, but just haven't bothered to publish a FAQ, or even to actually fix the problem?

If not, does it mean that you haven't tested that operating system?

I do know that these things aren't always that simple, but you could be providing customers with more information, more quickly.

Of all the devices and software I have ever updated over many years, I genuinely cannot think of one that has been such an issue.

Any answers/

Please see my post to the forum 'Some suggestions to Jawbone'.

thanks

Nick