Very faint sound

[Avril]

Jambox will connect to iPhone and to iPad but in both cases I have to hold the jambox up to my ear to hear anything. When not holding to ear you can hear nothing, the sound is that faint. I've tried turning off and on, adjusting volume, etc. the beeps and jawbone voice can be heard fine. What to do? This is very frustrating.

[Avril]

Actually, volume buttons make no sound. Just tested USB and works fine, but Bluetooth only produces very faint sound.

[JawboneAlex Administrator]

Hi Avril,

Welcome to the Jawbone Community! My first suggestion is to do a reset on your Jambox.

1. Turn OFF your JAMBOX.
2. Turn OFF or disable Bluetooth on all paired devices.
3. Turn ON your JAMBOX.
4. Wait for LED to blink white.
5. Press the TALK button 6 times in quick succession.
6. The LED will turn solid red for approximately 6 seconds.
7. While the LED is solid red, press and hold the TALK button until the LED blinks red and white.

When the LED blinks red and white that means your factory reset was successful and your JAMBOX is now in pairing mode.

Please let me know if this does the trick. 

JawboneAlex

[Wortho23]

Hi Alex

I have been having massive problems with my Jambox - unresponsive volume buttons and low volume for some time now. I have tried soft-reset over and over, with very occassional success.

Today, when I had very low volume I tried your factory reset as you described. I now have a permanently flashig red/ white light, and Jambox telling me that it is ready to pair. But it will now not pair with any device that I try.

Please help!

David

[dbost]

I'm having the very same problem. I'm able to pair to an iPad/iPhone but not a Windows Phone. But when in pair mode, there is no audible response from any of the buttons but I can hear music being played very faintly if I hold the JamBox up to my ear.

I do notice, however, that when I power down the JamBox (while still paired and playing music) for a brief millisecond you can hear the audio come through before the audible signal for powering down plays and the device shuts off.

Through my testing, another thing I noticed is that the headphone jack seems to have a short in it. At first it wouldn't play an audio when plugged in but if I play with the jack enough, I'll get a good connection. It's not the wire as I've tested a couple of different wires. I'm afraid there's no reset cure for a short, however I should still be under warranty.

Thanks.

Dave B.

[kismetcapitan]

I have the same problem. Volume controls do work - it goes from inaudible to barely audible...and this is with the speaker stuck right up next to my ear.

Have tried soft reset and hard resets multiple times, no joy. I noticed the same thing - when powering down while music is playing, it very briefly plays the music at full volume. Voice prompts, such as powering up, shutting down, and telling me how much battery is left, are at full (LOUD!) volume. So this is clearly a software issue.

I've tried inserting a 3.5mm jack at various depths to see if there's a short - there is none. When I plug an audio source directly with a 3.5mm cable, I have the same problem, except the audio is even quieter. The cable is fine - it works with other speakers (I tested this).

Having a $200 paperweight is very, very annoying.

[els]

I posted a fix (at least for me) on this thread.

It was posted 7/1/12  by "els". Hope it helps.

[kismetcapitan]

ok, did a clean sheet reset of everything, deleted Jambox from Bluetooth preferences and redid the pairing. When switched to non-stereo output, I finally got sound...VERY DISTORTED sound. Like $5 computer monitor speakers cranked to full. And nowhere near as loud as it had been.

I decided to try to redo settings with MyTalk, but then realized that connecting was somehow restoring all previous preferences, including the name of the unit, etc. 

So I set up a brand new account and uninstalled MyTalk, and downloaded the latest Jawbone updater to reinstall.

And it won't install (Mac OS X 10.7.4). Install fails due to "preflight check" something or other.

So now what??

[els]

I did a search on "Jawbone" in MacIntosh HD:Library and came up with these files:

~Library:Receipts:jawboneUpdaterPostflight.pkg

~Library:Receiptsjawbone.pkg

~Library:ReceiptsjawboneUpdater.pkg

~Library:ReceiptsjawboneUpdaterPreflight.pkg

Do the same search on yourusername:Library --that will find 3 more files and a folder.

I haven't tried it myself but maybe moving these to the Trash (but don't empty the trash until, and if, all is well) and then redoing everything will help.