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LIVING UP
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Jawbone Member
RLBrown
Posts: 1
Registered: ‎11-29-2012
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Accepted Solution

deleting old lifetime UP data

Hi,

I first used UP last year, and then while waiting for a new band when the original failed, I had a long gap in data collection. Now that I have started again with a new band, I would like to erase the old history. Erasing data from the band does not erase the lifetime history. How can this be done?

 

Jawbone Enthusiast
creativeguy
Posts: 26
Registered: ‎11-18-2012

Re: deleting old lifetime UP data

I think a previous post asked this and the only solution at this time is to create a new account with a different email address. Too bad.
JawboneAlex
Posts: 1,861
Topics: 59
Kudos: 465
Solutions: 412
Registered: ‎06-25-2012
0 Kudos

Re: deleting old lifetime UP data

RLBrown,

 

Creativeguy is correct, there is no way to delete an accounts data at this time. It's on our list of suggestions!

 

Thanks,

JawboneAlex

Giving Kudos is a great way to thank the community!

Jawbone Member
kelsangdrime1
Posts: 1
Registered: ‎12-18-2012

Re: deleting old lifetime UP data

[ Edited ]

I bought UP because I didn't like the FIT and now I find that this device is even worse!  Common sense tells anyone with it, that users might want to start over--hence the necessity of erasing old information.  

 

**A moderator has edited part of this post to adhere to community guidelines.

Jawbone Newbie
epicsunday
Posts: 1
Registered: ‎01-06-2013
0 Kudos

Re: deleting old lifetime UP data

I brought home an UP today and used it during the afternoon. I've synched it, and quickly discovered a week's worth of someone else's data. I thought I was buying a new device, and it seems odd that even if the device were previously used and relabeled as new retail, the least they could have done is reset ALL data. I have tried to delete lifetime data and that changed nothing. I've also found that I was able to delete the sleep activities, but no daytime activity. I really hope a hard reset and linking to a new email is not necessary. Any one else have a similar experience?

JawboneAlex
Posts: 1,861
Topics: 59
Kudos: 465
Solutions: 412
Registered: ‎06-25-2012
0 Kudos

Re: deleting old lifetime UP data

epicsunday,

Where did you purchase your band? I can confirm that you have a 2nd Gen band.

JawboneAlex
Giving Kudos is a great way to thank the community!

Jawbone Newbie
matthewgthomas
Posts: 1
Registered: ‎01-22-2013
0 Kudos

Re: deleting old lifetime UP data

I have the same issue as the previous poster. I believe I have a 2nd gen band and purchased mine from Amazon.com. I love my band and it's encouraged me to start becoming more active. I am disappointed that when it turned up someone else had the band for a about 4 days before returning it. You really need to be able to delete old entries. The only thing dissappointing about my new band

Jawbone Member
Decisive
Posts: 4
Registered: ‎01-22-2013
0 Kudos

Re: deleting old lifetime UP data

Same here. I ordered my Jawbone UP from Amazon as a NEW unit, received it today, made a new account, and I can see timeline posts with activity from back on January 4, 2013. What gives?

JawboneAlex
Posts: 1,861
Topics: 59
Kudos: 465
Solutions: 412
Registered: ‎06-25-2012
0 Kudos

Re: deleting old lifetime UP data

Hi All,

Can you please post some screenshots of this?

JawboneAlex
Giving Kudos is a great way to thank the community!

Jawbone Member
Decisive
Posts: 4
Registered: ‎01-22-2013
0 Kudos

Re: deleting old lifetime UP data

As you can see from the screenshots, I just received my UP band and registered today, January 22, 2013. There are previous activity entries on January 4, 5, 7, and 8 of 2013. When i logged into my account online, I also found in an excel spreadsheet data from December 28, 2012.

 

photo 1 (Mobile).PNGphoto 2 (Mobile).PNG

photo 3 (Mobile).PNGphoto 4 (Mobile).PNG