aimperial wrote:
You're not the only one having the same problem. I have the same issue too.
I am running Windows 7 Home Premium 64-bit SP1.
My Icon is able to charge but my computer will not recognize the device. I've tried using "My Talk" to detect the device but was unsuccessful. I've also tried the Jawbone Updater but no luck. I would say 4 months ago was the last time i was able to connect my Icon to my desktop with no issues.
I am still able to use it with my iPhone 4 and my Samsung with no problems.
Someone please help.
Thanks in advance.
I'm a little bit confused by what you wrote. What do you mean you used "My Talk" to detect the device & then used the Jawbone Updater? The Jawbone Updater is the desktop software that acts as a bridge between the device & the website. You cannot use the website without it.
Am I understanding correctly that when you run the Jawbone Updater & have the device plugged in, the icon remains grey?
Can you please try clearing out your device drivers on Windows & then re-installing the updater. To clean the drivers, you can use the USBDeview utility (32-bit version or the 64-bit version depending on your machine).
1. Disconnect all Jawbone devices from your machine.
2. Download the appropriate USBDeview package for your machine (if you need help finding which Windows you are running, refer to this Microsoft article).
3. Run USBDeview (on Windows Vista & Windows 7, you'll need to right click on the exe & select "Run as administrator")
4. In Options, make sure "Display disconnected devices" is selected
5. There should be a column called "VendorID". Click on it so that all the items are sorted by it.
6. Select all devices that are listed as 1f6f (you should be able to click the first device, hold shift, & then click the last)
7. Right click & hit uninstall selected devices.
Now run the installer for the updater. After it's done, plug in your devices.
Let me know if this does not resolve the issue for you.
