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New Member
nacron
Posts: 1
Registered: ‎02-17-2010
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Is this MYTALK Email Legit?

[ Edited ]

Got this in my email today:

 

Hello [name],

We are writing to inform you of an important security matter. We recently learned that login information for your Jawbone MyTALK account was compromised by an isolated attack on our system.

In the course of this attack, limited user information related to your MyTALK account—specifically your name, email address, and an encrypted version of your password (not the actual letters and numbers in your password)—was compromised. We took immediate action to protect your login information. Based on our investigation to date, we do not believe there has been any unauthorized use of login information or unauthorized access to information in your account.

To help protect your account, we have disabled your old MyTALK password and you can no longer use it. Please reset your MyTALK password by following the instructions below. To help ensure that your information remains safe, we recommend that you do not choose the same password that you use to log in anywhere else, and change your password on other sites where your old MyTALK password is used.

Steps to reset your password:

  1. Copy and paste this URL into your web browser: https://jawbone.com/user/reset
  2. Type in your email address and click the Reset Password button
  3. You will receive an email with instructions to complete the password reset

We sincerely apologize for any inconvenience this may have caused. The security of your personal information is a top priority for us. We take security very seriously and will continue to take steps to keep your account information safe.

If you need help resetting your password, please contact Customer Support by emailing support@jawbone.com.

Sincerely,

Jawbone

 

 

 

Is this official?

 

*A moderator has edited the title of this post so that members of the community can find it more easily.

New Member
mommagoth
Posts: 1
Registered: ‎02-13-2013
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Re: Is this email about MyTalk accounts being compromised legit?

I received this email, also. Just to be sure, I accessed my account without using the link provided in the email and then changed my password. Same results without possibly opening up yourself to trouble.

New Member
leonard
Posts: 1
Registered: ‎02-13-2013
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Re: Is this email about MyTalk accounts being compromised legit?

Just received a similar mail in my inbox today 13 Feb 13 at 3.35pm. I am puzzled. Well.. reset my pw  with a prompt response confimation reply from the folks at Jawbone (immediate)

JawboneAlex
Posts: 1,542
Topics: 48
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Solutions: 374
Registered: ‎06-25-2012
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Re: Is this email about MyTalk accounts being compromised legit?

Hi All,

I can confirm that we recently learned that login information for a limited number of Jawbone MyTALK accounts was compromised by an isolated attack on our system. The attack was identified within hours, and we blocked the attack and reset passwords of all compromised accounts. Based on our investigation to date, we do not believe there has been any unauthorized access to information in compromised accounts using login credentials.

Please let me know if you have any additional questions or concerns.

JawboneAlex
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