Hello there, ThePhotographer! Thanks for sending us this query, and I can assure you, with its built-in NoiseAssassin 2.0 noise-canceling technology, background noise is not normal. You mention an echo, however. Is this echo present in your caller's cellular signal when you are on your headset alone, or is this problem present when you talk on your handset? Echo cannot be created by our headsets, but the Jawbone may amplify a problem already present in the cellular signal of your callers. Regardless, let's get your unit un-paired, "soft" reset and re-paired to your phone! Follow these instructions:
To reset your Jawbone, simply follow the steps listed below:
1. Press and hold down the Talk Button on the Jawbone. (for an illustration, visit http://aliph.custhelp.com/cgi-bin/aliph.cfg/php/enduser/std_adp.php?p_faqid=92)
2. Connect the Jawbone to the USB charger cable. (The cable needs to be plugged into an active USB port or to an electrical outlet via the Wall Charger unit.)
3. Release the Talk Button. (If the reset is successful, the LED Indicator Light should glow red.)
4. Disconnect the Jawbone from the USB charger cable.
Next, I want you to un-pair and re-pair the device to your phone:
1.) Turn off the Jawbone PRIME
2.) Go into your phone's bluetooth settings, making sure bluetooth is on, go to its list of paired devices and "un-pair", "delete", or "forget" the Jawbone PRIME (this is phrased differently depending on your phone)
3.) Power down your phone and remove its battery for 20 seconds to reconfigure your phone's bluetooth
4.) Power up the phone; leave the Jawbone PRIME off.
5.) Put the Jawbone PRIME into pairing mode by pressing and holding the talk and noiseAssassin buttons for 3-5 seconds; the lights should be flashing red and white
6.) Go into your phone's bluetooth settings, making sure bluetooth is on, and have it run a search for nearby devices.
7.) Add, or "pair" the Jawbone PRIME when it appears in the nearby device list. If asked for a passkey, it is 0000
8.) The two should auto-connect; if they do not, have your phone manually connect to the Jawbone.
If this does not properly address the situation, ask yourself: is this problem happening with the same callers? Are the callers trying to reach you from a rural area or a place notorious for bad tower strength?
Please post in the forums again so that the 23 and counting community members who have viewed your question can try this solution for themselves!
Your friend in bluetooth,
Jawbone Geoffrey
