voice quality issues with iPhone 4

[blueswhip]

I've had a Jawbone Prime working withe iPhone 3G for the last year and been very satisfied with the voice quality.  I recently got an iPhone 4 however and have been told the sound quality is terrible.  I fixed it once with a phone and Jawbone  reset, but the problem is back a week later.  Any ideas?

[k1mb3r]

I have had lots of complaints of sound quality while using my Prime and iPhone 4. I'm not sure if it is a compatibility issue or the fact that the ear loop broke and the ill-fitting earbuds keep popping the device out of my ear and it drops to the ground. Though complaints have increased since I've had the iPhone 4, the earpiece has also dropped a few more times since I've had the new phone SO I dunno! Either way... a n n o y i n g ! 

[pa77]

same problem here

[JawboneEmma]

Thanks for posting about this issue!  Apple has suggested the following:

Go to Settings > General

Go to Reset Options

Go to Reset all Settings

Next, reset and re-pair the Jawbone. 

This link will help with resetting the Jawbone 2 and Jawbone Prime: http://aliph.custhelp.com/cgi-bin/aliph.cfg/php/enduser/std_adp.php?p_faqid=92

And this link will help with pairing the Jawbone 2 and Jawbone Prime: http://aliph.custhelp.com/cgi-bin/aliph.cfg/php/enduser/std_adp.php?p_faqid=154&p_created=1242753069

Thanks again! 

[pmgray]

I tried the reset and still having the issue.  It worked great with the iphone 3g, but is not usable with the iphone 4.  People cannot hear me and say that I keep breaking up.

[ihaveabu]

i tried the troubleshooting steps in this tread:

http://forums.jawbone.com/t5/Troubleshooting-Tips/Icon-and-iphone-4-static-white-noise-amp-muffled-v...

and it seems to work fine now. i'm on day 2 and so far so good

[ianrules]

I was having issues on my iPhone 4 as well with a new Icon.  People couldn't hear me or said I was breaking up.  Also, when I got more than 3 feet from the phone, I would start getting skipping and garbling in music playing to the Icon from the iPod App.  I was able to resolve this by Settings-> General -> Reset -> Reset Network Settings.  I can confirm it was my iPhone 4 and not the Icon because my wife also has an iPhone 4 and an identical Icon.  The issue occurred with my phone and either Icon, but worked fine with either Icon and her iPhone 4.