We're hearing that a limited number of users are experiencing issues with their UP band. It's paramount to us that everyone has a great experience with UP. Rest assured we will take care of all of our customers.
We've been thrilled by the overwhelming response and demand for this product. As with any new product in a new category, issues may arise during the introductory phase. We're committed to understanding, addressing, and resolving all issues as soon as we can. For this reason, feedback about your experience is really important to us and will help make the product better.
Please contact us immediately to share your feedback, ideas, or suggestions. You can reach us at the following: upsupport@jawbone.com or 1-800-JAWBONE.
We stand behind our products unequivocally, are working diligently to resolve any issues, and will promptly replace any defective bands.
Raul Corella
VP Customer Support
Jawbone
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