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I just got an UP band and have been using it for about 2 weeks. I fully charged it the day I got it. After using it for about 2 weeks, the battery was almost dead so I plugged it into the USB cable and then into my computer. The indicator showed a red star. After 5 hours, the indicator still only showed a star that was half red and half green. I tried plugging the UP band into my i Phone just to see what would happen. The i Phone said the UP was fully charged. Why doesn't the green star show when plugged into the USB cable?
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Sounds like it was displaying the charging and fully charged indicator at the same time. Did you try charging it again to see if the indicator only showed the green?
Also, the sun will blink multicolor if the time is lost. (syncing it fixes this)
The first time I charged my UP I was also confused by the indicator lights. While charging, there will be a pulsating red light. Once it's fully charged, it will light up solid white. However, I found it quite hard to distinguish between red and white when the light was shining through the black rubber of the band itself. In fact, the white kind of looks like a mix between red and green. I'd say if the red is no longer pulsating, it's likely charged.
None of these solve the problem. My up went completely dead after only three days ( and I completely charged it when I got, as it was dead) I let it charge for two hours only 30%. I got home to charge on my computer synced it first and it said 0% when plugging into the computer the light was white, which would mean full charge, I've tried resyncing many times and eve time the battery level is from 0%- 23% can anyone help me?
same thing happened to me, return the device where you bought it. Up support will make you get serial # which is impossible without the band turning on, then they will make you send the band back before they send you a new one, just go back to the physical store and return it.
I'm the original poster. I finally ran out of battery again, so I charged the UP on a different computer's USB port. I had the same issue. The battery indicator glows half red and half green on the star indicator. When I synched the wristband with my phone, it showed that it was fully charged. I think I can believe that the charge is full, because it lasted about 10 days last time. I suppose I will just go on using it, although it's strange that the indicator doesn't glow green when it's fully charged. Strange...
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