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My band has some issue where it is not recording sleep or steps. I can take it off and lay it on the counter, put it in sleep mode and it will sleep for exactly 2hr 57 minutes - even if I wait 8, 10, 12 hours before moving it. I have done this mutliple times and every time it sleeps for exactly 2hr 57 minutes no matter how long I leave it alone.
I wear it for a 3 mile walk and it won't record any steps. After I sync it, it will flash multi color and then flash red and then not respond to any button presses.
Is it totally broken? How do I get a new one?
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