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I'm dealing with a strange synchronization issue that appears progressively. My Up band (approx. 2 months old) was fine at the beginning but sometimes, it wasn't recognized when connected to my iPhone 5. The problem has become increasingly common and, to date, I have to exert a pressure (quite strong) and keep it like that to reach the sync. Sometimes it doesn't work at all even when I hold firmly the band. It becomes extremely annoying for me and I'm even not to wear my band anymore to avoid the dreaded synchronization time.
That's not why I bought my band. I wanted it to be a pleasure and a everyday coach. I actually made some improvement since I have it and I don't want to be stopped. So I ask you : Has someone the same problem as mine ? Is it a good reason to launch an exchange process ?
Thanks for your answers guys
hello, I get the same problem with an Iphone4, no problem with my headphonejack. I did a hard reset but no more positive result. What can we do ??
thanks for answers
I am beginnin to experience this 2 weeks into my UP. I use an iPhone 4S (iOS6.1.3).
The UP used to be detected immediately by the app on its first connection into the iPhone headphone jack. Lately (in past 3 days), i have noticed that it is increasingly getting erratic and i have to unplug/ replug 2-3 times with the headphone jack before the UP is detected by the app. I am hoping this won't get worse over time and indicate a progressive deterioration.
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