TROUBLESHOOTING UP

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TROUBLESHOOTING UP
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Jawbone Enthusiast
Clholle
Posts: 13
Registered: ‎11-11-2011
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Up not synching with iPad?

I updated the UP app on my iPhone and the v2 band synchs with that. It will not synch with the app on the iPad, though. 

Any ideas?

JawboneAlex
Posts: 1,861
Topics: 59
Kudos: 479
Solutions: 413
Registered: ‎06-25-2012
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Re: Up not syncing with iPad?

Hi Clholle,


First, uninstall the app on your iPad and then do a reboot on the device. Afterwards, reinstall the UP app. Hopefully, your band will sync again. 

 

Let us know if this helps,

JawboneAlex

 

 

 

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Jawbone Newbie
Conniew17
Posts: 1
Registered: ‎01-19-2013
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Re: Up not synching with iPad?

My band is not a month old and it stopped syncing with my ipad.   I deleted the app restarted the,ipad and reinstalled the app.  It still is not syncing!  I love band....hope you have a solution,

JawboneAlex
Posts: 1,861
Topics: 59
Kudos: 479
Solutions: 413
Registered: ‎06-25-2012
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Re: Up not synching with iPad?

Conniew17,

Have you been able to sync with any other iOS devices?

JawboneAlex
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Jawbone Newbie
Mooboba
Posts: 1
Registered: ‎02-16-2013
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Re: Up not synching with iPad?

I'm having the same problem. I only have an iPad and bought this bc it was compatible with the iPad. I just bought it and can't sync. I have been working with customer service and we thought it was a defective product. I just exchanged for a new one and its the same issue. Need help! Does it have to do with the app being classified as an iphone app vs. ipad app on the app store?When is the android app coming?
Jawbone Newbie
Jamied0803
Posts: 1
Registered: ‎03-07-2013
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Re: Up not synching with iPad?

I'm having this same issue. Have you resolved this?
Jawbone Newbie
Active113
Posts: 1
Registered: ‎03-15-2013
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Re: Up not synching with iPad?

I do not have an iPhone, android labor. Installed up on my iPad but when I connect up band, not much happens, does not synch. Errors out. Light is still red on the band. Can not find any instructions for iPad only. Help
Jawbone Member
derik123derik12
Posts: 4
Registered: ‎04-30-2013
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Re: Up not synching with iPad?

Jawbone Member
dee_chang
Posts: 5
Registered: ‎04-07-2013
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Re: Up not synching with iPad?

Mine shows everything on "sync summary", step count, sleep time and activities.

However, after I exit the summary page, only sleep time and activities are showned.

Jawbone Newbie
Ronnie52
Posts: 1
Registered: ‎11-16-2013
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Re: Up not synching with iPad?

I have the same problem. I bought an iPad to Sync my up band with, it worked about great for a month until I updated the app and now it won't connect. I've tried everything!!!
I think the app needs to be updated is it will work with iPads again. I have nothing else to connect my band to.