TROUBLESHOOTING UP24

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TROUBLESHOOTING UP24
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Jawbone Member
dhg321
Posts: 5
Registered: ‎12-02-2013
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Brand new Jawbone UP 24 won't charge

My husband and I both received Jawbone UP 24s (that we asked for) as gifts on Friday. We are pretty happy so far with our experience, excpet that neither band will charge! We tried both USB cables, we tried plugging it into three different computers and a wall charger. We tried the soft reset. Nothing. I am hesitant to do a hard reset because it seems very odd that both bands aren't working, and I don't expect the hard reset to do anything. I'd like that to be a last resort before the batteries completely die tomorrow. What could cause two brand new bands to not charge? 

Jawbone Member
dhg321
Posts: 5
Registered: ‎12-02-2013
0 Kudos

Re: Brand new Jawbone UP 24 won't charge

You can disregard, they started charging somehow! Does not work from every computer, but it does work.