TROUBLESHOOTING UP24

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TROUBLESHOOTING UP24
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Jawbone Newbie
RoriESQ
Posts: 1
Registered: ‎12-06-2013
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Accepted Solution

Up24 band not syncing with iPhone anymore

I have a new UP24 - only a couple weeks old - and it says the last time it synced was at 3 in the afternoon and now at 10:30p.m. it won'y update.
CodeMonkeyCodes
Posts: 327
Topics: 21
Kudos: 137
Solutions: 29
Registered: ‎11-21-2011

Re: Up24 band not syncing with iPhone anymore

Have you tried a soft reset?  Have you checked that your bluetooth is still enabled?

Jawbone Newbie
CALLMEAL
Posts: 1
Registered: ‎12-13-2013
0 Kudos

Re: Up24 band not syncing with iPhone anymore

I tried rebooting iPhone, soft reset, checked internet connection, bluetooth, ... - still not syncing. The UP24 app claims it is, but it does not get any data from the band
Jawbone Member
machikom001
Posts: 2
Registered: ‎12-15-2013
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Re: Up24 band not syncing with iPhone anymore

I have the same problem. I did soft reset and still not solved.

UP app says it synced with UP24 but steps and sleep cycle is not updated.... 

Jawbone Member
DrBobJ
Posts: 2
Registered: ‎12-16-2013
0 Kudos

Re: Up24 band not syncing with iPhone anymore

I think when it says it is charged it really isn't. Mine says two days left but won't sync. Am recharging now to see if it syncs. If not, back to Best Buy
Jawbone Member
machikom001
Posts: 2
Registered: ‎12-15-2013

Re: Up24 band not syncing with iPhone anymore

I finally managed to fix this problem.

I have deleted Up iPhone app, and re-installed from the App store. This won't erase your previous data.

 

To uninstall, tap and hold on any app icon until the apps start wiggling. Then, tap the X button that appears on your UP app. To reinstall, head back to the app store, search for UP by Jawbone, and download.

 

Hope this helps.

Jawbone Apprentice
adammiarka
Posts: 65
Registered: ‎10-20-2011

Re: Up24 band not syncing with iPhone anymore

You could also just try to "close" the app.   On iOS 7, if you double tap the home button, you can then fling the app upwards to close it.   When you reopen, it should establish a bluetooh connection which you can see in the top menu.  I think the app gets stuck sometimes so closing and reopening the app may help.  

   

Jawbone Member
Fox944
Posts: 3
Registered: ‎01-04-2014

Re: Up24 band not syncing with iPhone anymore

I had the same issue with my 11 day old Jawbone Up24 not syncing for a couple hours with my iphone5.  I followed advice in this community forum and closed app and turned iphone off completely. Turned everything back on after about 1 minute and it started syncing again.  Thanks everyone for the suggestions!

Jawbone Newbie
MooMooMoo
Posts: 1
Registered: ‎02-03-2014

Re: Up24 band not syncing with iPhone anymore

The solution of reinstalling the app works with me too!! thanks a lot!

Jawbone Newbie
cece
Posts: 1
Registered: ‎03-26-2014

Re: Up24 band not syncing with iPhone anymore

Uninstalling and reinstalling worked for me as well. Thanks everyone!