new jawbone prime will not turn on, charge, anything etc

[LKuilder]

I just purchased a new Jawbone Prime at Best Buy today and got home, opened it up and was excited to try it out. I cannot get the prime to do anything at all. It will not turn on at all. I can't get the light to come on at all. I have tried plugging it in to the charger and it will not turn the light on even when plugging it in. I have tried with the USB cable in the supplied AC charger as well as with the USB cable plugged into my computer and still no result. What should I do to try and get this working? Should I return it to Best Buy? I'd really like to get the product working especially after spending over $100 for it I'd really like to have a working device.

[LKuilder]

I have also tried resetting the jawbone prime as per the instructions in the troubleshooting guide here on this site with no success doing that either.

[Bill_B]

my story is exactly the same.  I have had zero luck getting the devcie to power on, charge, display any lights of any kind..basically it just seems dead. I tried plugging directlly into two  different 'known good' USB ports, and also tried the plug. I bought it yesterday at Staples. I will be returning it tonight and getting my money back. $130 for this? Did anyone besides me notice the scores of reported problems in this forum alone? Noise cancelling fancy technology nothwithstanding, this device seems to have some serious shortcomings. A quick google search will return tons of complaints about the charging system as well as an inferior ear loop (cheap plastic). So much for you get you pay for. This was the most expensive BT headset in the store. Back it goes. Never again. Caveat Emptor.

[JawboneLaurel]

We are very sorry to hear you both had trouble with your PRIME headsets.  If you would like to return them, please go ahead, but if you would be willing to try out a new headset, we are certain you wont have the same experience.  If by some chance you do have trouble with the replacement, please give us a call at 1-800-JAWBONE and we will do everything we can to get you up and running

[sophiaa]

I had the exact same problem. i bought it last night, tried to charge it - left it on charge all night - got up this morning with no luck. Tried resetting, etc. I'll be going back to get it replaced today. Very frustrating. Seems like some product is getting through without thorough checks.

[JawboneLaurel]

Please do exchange it for a new one at Best Buy, and if by some chance you experience the same problems, please let us know right away!

[tclem]

I purchased a Jawbone Prime over the weekend and I am also having issues.  I paired it with my Storm and it worked fine the first day.  Plugged it in to charge over night, and now I can't get it to work.  Does it automatically shut off when charging? I tried pushing the talk button to turn back on, but no luck.  Any ideas? Also, does the indicator light blink at all when it is on? 

[JawboneLaurel]

The headset does turn off while charging, so make sure you press and hold the talk button until you hear the ascending tones in your ear.  Then you will know the headset is on when you hear the tones and see the white light glow for 2 seconds.

[pbviet]

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LKuilder wrote:

I just purchased a new Jawbone Prime at Best Buy today and got home, opened it up and was excited to try it out. I cannot get the prime to do anything at all. It will not turn on at all. I can't get the light to come on at all. I have tried plugging it in to the charger and it will not turn the light on even when plugging it in. I have tried with the USB cable in the supplied AC charger as well as with the USB cable plugged into my computer and still no result. What should I do to try and get this working? Should I return it to Best Buy? I'd really like to get the product working especially after spending over $100 for it I'd really like to have a working device.

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I had the same problem. My brother presented me last week when he backed from USA. Unfortunately, Im not in US but in Vietnam. How can i return it and get back new one?

[JawboneLaurel]

Unfortunately, since we do not sell Jawbones in Vietnam, if you want to return it you will have to go back to the US to do so.  If you would like to do a warantee exchange, we can send you a replacement headset to a US address, but not to Vietnam.  If there is someone in the US who can recieve the headset and then send it along to you, that probably would work best!