WELCOME & NEWS

FIND ANSWERS QUICKLY!

WELCOME & NEWS
Reply
JawboneAlex
Posts: 1,861
Topics: 59
Kudos: 465
Solutions: 412
Registered: ‎06-25-2012

Activate Your New UP Band

[ Edited ]

READ FIRST: 

  • When you first remove your band from the box, it will flash a multicolor light. Don't worry, that's supposed to happen.
  • You cannot use your band until you have personalized it through the UP App!

up-by-jawbone-display-016.jpg

 

Follow these steps to get your band up and running:

 

  • Follow the directions on the box to remove your band.

 

 

  • Tap the UP App on your iOS device.

 

  • Follow the set up flow and plug in your band to the headphone jack when prompted. Make sure your band has enough charge to complete this process.

 

  • Customize the App with your name and picture.

 

  • Enter your sex, height, weight and birthday. This is how UP will calculate info such as calories burned. All of this info is editable. 

 

  • Enter account info and tap Personalize Band.

 

  • Wait for band to update. 

 

  • Take a tour of the App and set up desired features such as the Smart Alarm and Idle Alert. 

 

  • Sync all of your changes and remove the band.

 

  • Charge your band if needed.

 

  • Slip the band onto your wrist and get moving!

 

Troubleshooting:

 

1. To better understand your band's status lights, click here.

 

2. If your band won't charge, click here.

 

3. If you are having trouble syncing, click here.  

 

Giving Kudos is a great way to thank the community!